Paying for your stay
When you book on our website, you pay for the whole stay by card. Your booking is confirmed the moment the payment is approved, and the villa is then yours for those dates. We send you a confirmation by email.
Card payments are handled securely by our bank through Mastercard Payment Gateway Services, so we never see or store your card number. Prices are in euros. If your card is in another currency, your own bank sets the exchange rate and any fee it charges.
If you cannot pay by card, message us on WhatsApp before you book. We will look at your dates together and tell you in writing how payment can be arranged. A booking made this way is confirmed only when we confirm it to you in writing.
Changes and cancellations
Life moves, and we try to be kind about it.
- Move your dates once at no charge, as long as the villa is free on your new dates and you ask at least 7 days before you were due to arrive. If the new dates cost more or less, we settle the difference with you.
- Cancel 21 days or more before arrival, and we return everything you paid, less only the bank charge for sending it back. That fee the bank keeps, and we are not able to recover it.
- Cancel 7 to 20 days before arrival, and we return half of what you paid.
- Cancel fewer than 7 days before arrival, and there is no refund. The same applies if you do not arrive or you leave early. Even then, talk to us first. We would far rather find you new dates than lose you.
To cancel, write to us by WhatsApp or email. The day your message reaches us is the day that counts. Refunds go back to the card you paid with. We send them within 14 days, and your bank may take a few more days to show it.
Packages are booked and paid as one stay, and the same rules apply to the whole package. If something in a package cannot go ahead because of the weather or the people who run it, we will offer another day or return the cost of that part.
If we have to cancel. It is rare, but if we cannot host you on your dates for a reason on our side, we will offer you new dates or return everything you paid. If something beyond anyone's control stops the stay, such as a natural disaster or a government travel restriction, we will work it out with you fairly, with new dates wherever we can.
We warmly suggest travel insurance, so that an illness or a cancelled flight does not cost you your holiday.
Check-in and check-out
Check-in is from 2:00pm, and check-out is by 11:30am. If your flight lands or leaves at an awkward hour, tell us. An early arrival or a later departure depends on who is coming before and after you, and there may be a charge. We will always tell you first.
Self-catering, with us close by
Alibel is self-catering, so the villa is yours to live in at your own pace. Cook when you like, eat when you like, and come and go as you please. We are not in your space, but we are close by for anything you need.
To start you off, we leave a starter pack in the kitchen. After that the shops are a short drive away, and we are always happy to point you to the best ones.
We give the villa a full clean with fresh linen after every third night. Extras such as transfers, dinners or more cleaning can be arranged, and we tell you the cost before you say yes.
A few gentle house rules
Our villas sit in one garden that other guests and neighbours share, so a few small things keep it lovely for everyone.
- The villa is set for the number of guests you booked, and each villa has a most it can sleep. If you would like to bring one more person, ask us first.
- We keep quiet hours between 10:00pm and 8:00am, so everyone rests well.
- Smoking is welcome in the open air, in the garden and on the terraces, and not inside the villas.
- We are not able to welcome pets.
- Friends are welcome to visit during the day. We ask that anyone not staying with us leaves the property by 10:00pm.
- Please lock doors and windows when you go out.
- Please treat the villa as your own. Guests are responsible for damage during the stay beyond normal wear, so if something breaks, tell us and we will sort it out together.
- We may need to come in for an urgent repair. We will let you know before, except in an emergency.
What we do with your details
When you book or message us, we ask only for what we need to arrange your stay: your name, a way to reach you, and your dates. We use it to look after your booking and to welcome you well. We do not sell it. We share it only with those who are part of making your stay happen, such as our bank for the payment and our booking calendar.
We write to you about your stay. We do not send advertising unless you ask for it.
Our website uses only the cookies it needs to work, and a visitor count that does not identify you.
Good to know
We look after the villas with care, but we cannot be held responsible for personal belongings that are lost, taken, or damaged during your stay, so please keep anything precious safe. The sea, the garden and everything in the villa are used at your own care and risk.
The rules that apply to your booking are the ones on this page on the day you book.
These terms are governed by the laws of Seychelles, and any dispute is for the courts of Seychelles. If something goes wrong, please tell us straight away while you are with us, so we can put it right. If anything here is unclear, message us before you book and we will explain it properly.
AliBel Beach Villa provides this website and its booking terms in multiple languages as a courtesy. The English-language version is the authoritative and legally governing text. Where any discrepancy, ambiguity, or difference in interpretation arises between the English version and any translated version, the English version shall prevail.
Still have a question?
We would rather you ask than wonder. Message us, and a real person, usually Salifa or TC, will answer.